Thank you for shopping with Happy Yarn. 1.Due to hygienic reasons, we have a no exchange/refund policy. 2.Payments for all workshops are non-refundable.Package Workshop hours shall be consumed within 3 months from the purchase date, otherwise the hours shall be forfeited. 3.Upon payment, customers shall be deemed to have read and accepted the Terms and Conditions applicable to the workshops. 4.Happy Yarn reserves the right to make a final determination in the event of any dispute